Frequently Asked Questions

How can I track my order?

You can track your order in your account from the Track Your Order section on the website. Alternatively, you can login to your account to see all your account related information, which includes tracking your delivery.

How much time will it take for my order to process?

We take 24-48 hours to process your order and 3-5 business days to deliver it to you.

How long will it take for my product to get delivered?

The delivery date for your package depends on the PIN code of your destination. Usually, you can expect a delivery within 3-5 business days or a maximum period of 7 days depending on the location.

How do I place an order?

When you land on our website here are the steps you can follow.

  • Select all the products you need and add it to your shopping cart.
  • Hit the cart icon on the right-hand corner of the page, where you can see all the items in your cart
  • Select “Proceed to Payment”. This will lead you to the page with multiple payment options for you.
  • Select your preferred payment method.
  • Put in your payment details and complete your order.

Can I ship orders to multiple addresses?

Yes. You must place different orders for different addresses.

I’ve placed my order, but I want to change the shipping address. Can I do it?

No, you cannot change the shipping address once you’ve placed your order and your Order ID is generated.

Can I edit my order after placing it?

We’re sorry but you cannot edit your order after you’ve placed it. However, for additions, you can place a new separate order and you can return certain items you want to exchange and place a fresh order for the products you want. Please read our returns and exchanges section to find all your answers related to this.

How to cancel my order?

If your order hasn't been shipped, you can cancel it. To cancel, please contact customer care.

I want a bigger/ smaller size or a different colour. Can I exchange my order instead of cancelling it?

Innerwear/ Underwear cannot be returned due to hygiene issues. Only for outerwear, you can return items you want to exchange and place a fresh order for the colour/ size you want. Please read our returns and exchanges section to find all your answers related to this.

I’ve paid for my order. If I cancel it now how soon will I get the money back?

Here is a list of things that happen once you raise a request for cancellation.

  • Our assigned courier partner will pick the package from your shipping address in 3-4 business days.
  • Once the package reaches the warehouse, our Quality Check team will inspect it to see if your items are returnable and thereby, eligible for a refund.
  • It will take approximately 3-4 business days for our Quality Check Team to check your package and initiate a refund request. We’ll send an email to your email ID to inform you.
  • We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your Mode of Payment.

Payment Mode Refund Method Refund Receipt Time (After Initiation)

 

  • Credit Card Reverse Credit 5 to 7 Banking Days
  • Debit Card Credit in Bank Account 7 to 14 Banking Days
  • Net Banking Credit in Bank Account 7 to 14 Banking Days

 

Can I partially cancel my order?

No, you cannot return a part of your order. You have to cancel the entire order and place a fresh order for the preferred items.

What are your shipping charges?

We offer free shipping, anywhere in India, on all orders of Rs.399 and above. We charge a nominal shipping charge of Rs.39 for orders below Rs.399.

Do you have cash on delivery option?

Yes, we do have cash on delivery option.

I got a damaged packet! What do I do?

If the external packing of your consignment is damaged or tampered with, please don’t accept the package. Enter your remarks on the courier delivery sheet and raise a complaint with us immediately.

We will cancel your order once the package is received back at our warehouse.

In the case of pre-paid orders, paid using Debit Card, Credit Card, Net Banking, Wallets, Gift Cards/ Vouchers, we will refund the money to your method of payment.